Terms & Conditions

Welcome to NatalieTrail. These Terms and Conditions govern your use of our services, website, and any orders placed with us. By interacting with NatalieTrail, you agree to the following terms.

1. Orders and Acceptance
All orders placed with NatalieTrail are subject to availability and acceptance. Once your order is received, we will begin processing within 2 to 4 business days. We reserve the right to cancel or refuse any order if necessary.

2. Payment Method
We accept Cash on Delivery (COD) as our sole payment method. You are required to pay in full in cash at the time of delivery. No other payment methods are supported at this time.

3. Shipping and Delivery
We offer worldwide shipping. Delivery times vary based on your location:

• Domestic: 3 to 7 business days

• International: 7 to 15 business days
  We are not responsible for delays caused by external factors such as customs or courier issues. Please ensure your shipping address is complete and accurate to avoid delays.

4. Returns and Refunds
You may return items within 7 days of receiving your order. To qualify, the product must be unused, in original condition, and in its original packaging.
All approved refunds are processed in cash only, and coordinated after inspection of the returned product. To start a return, email [email protected] with your order number and return request.

5. Product Descriptions
We strive to ensure all product descriptions and images are accurate. However, minor variations may occur in color, size, or design. These do not constitute grounds for a refund unless the item is significantly different from the description.

6. User Responsibilities
By placing an order, you confirm that the provided information (including name, address, and contact details) is accurate and complete. You are responsible for ensuring someone is available at the delivery address to receive and pay for the order.

7. Communications
When you contact us or place an order, you agree to receive transactional communications regarding your order or account. You can opt out of promotional communications by emailing [email protected].

8. Modifications to Terms
NatalieTrail reserves the right to update these Terms and Conditions at any time. Any changes will be posted on this page with a revised effective date. Your continued use of our services after updates constitutes your acceptance of the new terms.

9. Contact Us
For any questions regarding these Terms and Conditions, please contact us at:
📩 [email protected]