Shipping Policy

At NatalieTrail, we are committed to providing reliable and timely delivery for every order, no matter where you are located. This Shipping Policy outlines how we handle order processing, shipping timelines, and delivery procedures for our customers worldwide.

Order Processing Time
Once your order is placed, our team begins processing it within 2 to 4 business days. This includes quality checks, packing, and preparing the shipment for delivery. Orders are processed in the order they are received.

Worldwide Delivery
We are proud to offer shipping to customers across the globe. Regardless of your location, we aim to ensure your NatalieTrail items reach you in excellent condition and as quickly as possible.

Estimated Delivery Time

• Domestic Deliveries: Estimated delivery time is between 3 to 7 business days after processing.

• International Deliveries: Deliveries may take 7 to 15 business days, depending on your country and local postal service.
  Delivery times may vary due to factors such as customs, transit delays, and regional availability.

Payment Method – Cash on Delivery (COD)
We accept Cash on Delivery only. This means you pay in cash when the item is delivered to your address. Please ensure someone is available to receive and pay for the order at the time of delivery.

Delivery Attempts
Our courier will make at least one attempt to deliver your order. If you are unavailable at the time of delivery, the courier may contact you to reschedule. If delivery is unsuccessful after multiple attempts, the order may be returned to us.

Shipping Confirmation
You will receive a shipping confirmation email with delivery details once your order has been dispatched. For any specific updates, you may reach out to our support team.

Shipping Charges
All applicable shipping charges are included in the final amount you pay on delivery. No additional hidden fees will be collected upon delivery.

Incorrect Address Information
To avoid delays or failed deliveries, please ensure that all address details provided at checkout are complete and accurate. NatalieTrail is not responsible for undelivered orders due to incorrect or incomplete address details.

Customs and Import Duties
For international orders, customs charges or import duties may be applied by your country’s authorities. These fees, if any, are the responsibility of the customer and are not covered by NatalieTrail.

Customer Support
If you have any questions or concerns regarding your delivery, please contact us at [email protected]. We are happy to assist you.

Policy Revisions
This Shipping Policy may be updated or modified as necessary. All changes will be posted on this page along with the new effective date.